Frequently Asked Questions

Please click here to visit our recommended drivers and passengers best practice page.

Your chauffeur will be waiting inside the terminal at the designated baggage claim area for your flight, holding a name sign for easy identification, regardless of whether you have checked luggage. For international arrivals, the chauffeur will meet you just outside the customs area.

We offer a complimentary Meet & Greet service for all airport pick-ups. Our professional chauffeur will be clearly identifiable with a name sign and will be waiting for you inside the terminal. For domestic arrivals, they will meet you at the designated baggage carousel, while for international arrivals, they will meet you directly outside customs. Additionally, the chauffeur will assist with your luggage and escort you to the vehicle.

We accept all major credit cards.

Your credit card will be authorized up to 24 hours before pick up time and the final charge will occur after drop-off.

Yes, security is one of the biggest considerations in everything we do. We do not see or store your credit card information. The transaction is handled by Stripe, our credit card processing relay. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. For more information, please visit www.stripe.com

When storing customer details or using Checkout to collect payment data, Stripe sends over a request to the issuing bank for either a $0 or a $1 authorization to verify that the card is issued and the bank will allow it to be authorized. Regardless of whether or not the authorization is declined, Stripe will reverse the authorization request immediately. However, even if the bank declines the authorization, some people may still see an authorization for $1 on their credit card statement. The important thing to remember is that this is not a charge, and it will disappear from their statement; depending on the bank, it will be removed from their statement in anywhere from a few minutes to a few weeks.

You will automatically receive a receipt in a reasonable time after service drop-off.

Florida law specifically states that it’s unlawful to possess an open container of an alcoholic beverage or consume alcohol while either driving or while a passenger in a motor vehicle. This prohibition applies even if you’re sitting in a parked car. You can only keep containers with a broken seal in your glove compartment — if it’s locked — or in the trunk of the car.

The only exceptions to this rule are if you’re a passenger in a commercial vehicle — such as a bus,  taxi cab or stretch limo — or if you’re in a self-contained motor home that’s in excess of 21 feet in length. Black Sedans and SUVs drivers do not possess a commercial driving license, so for purposes of the open container law, you’d be in violation if you’re drinking while being a passenger in one of these services.

We provide a discount, usually 5% to active and retired military personnel with proper ID.

Rates are subject to variation based on the time of day, day of the week, and observed holidays.

No problem, you will enter your Payment Information when requested.

Due to the logistical challenges of picking up at the stadium, We will only offer hourly service to the stadium, with a minimum of 6 hours required, in addition to parking costs. This means the driver will pick you up, drive to the stadium, park the vehicle, and wait to bring you back.

To book a reservation from a desktop computer, tablet, or mobile device, please visit the following link.

To confirm your reservation, please have your reservation number readily available and contact our virtual dispatcher system at +1 (305) 701-3066.

Yes, please call (305) 515-5466 and press option #1

Service must be scheduled in advance through this website at least two hours prior to the requested transportation time.

No, 515 MIAMI does not offer on-demand service. All transportation must be pre-arranged through our website at least two hours in advance.

Yes, wait time charges may apply if no passenger contact is made within the standard grace period. The provided rates include the following built-in grace periods:

 • Airport International Arrivals: 60 minutes from flight arrival time

 • Airport Domestic Arrivals: 40 minutes from flight arrival time

 • Seaports: 60 minutes from the scheduled pickup time

 • FBO (Fixed-Base Operator): 30 minutes from the scheduled pickup time

 • Hotels, Landmarks, Homes, Businesses & Other Addresses: 15 minutes from the scheduled pickup time

Additional wait time will be charged in 30-minute increments at a rate of $90.00 per hour. Flight arrival times are determined using Flightview App information.

Cancellation Policy:

If a reservation is not canceled within the required time frame, the full fare will be charged, including tolls, parking, and any additional fees (e.g., extra services). This policy applies to all vehicle types.

Cancellation Timeframes:

 • Sedans, SUVs, and Vans: Must be canceled at least 2 hours before the scheduled pickup time.

 • Hourly Services: Must be canceled at least 24 hours before the scheduled pickup time.

Built in grace periods are included in the rate provided and are as follows: Airport International Arrivals: 90 minutes from flight arrival time; Airport Domestic Arrivals: 30 minutes from flight arrival time; Seaports: 60 minutes from scheduled pick up time; FBO: 60 minutes from scheduled pick up time; Hotel; Landmarks; Home; Business; & Other Addresses: 15 minutes from scheduled pick up time. Please, visit our Terms & Conditions page to learn about it.

Please visit our Cancel / Change Reservation page

Please visit this link to log in to your account.

Yes, we will start tracking the flight 3 hours before the scheduled pick up time.

Unless your flight number changes, there’s nothing you need to do. Our advanced flight tracking system accurately monitors your flight, ensuring your chauffeur arrives at the airport on time. If your flight number does change, please contact us with the updated details by texting +1 (305) 515-5466 or emailing [email protected].

Yes, we provide child seats for a fee (upon request), during the reservation process you will have a choice of different car seats to choose from.

Florida Child Car Seat Laws:

It is the responsibility of the supervising adult to ensure that any child under 5 years old is seated in a federally-approved child car seat. Failure to do so could result in a $60 fine and 3 points against your driver's license.

Florida law states:

Children 5 years old or younger must be secured in a federally approved child restraint system:

Children 3 years old and younger must use a separate car-seat or the vehicle's built-in child seat.

Children 4 through 5 years must sit in either a separate car seat, a built in child seat or a seat belt, depending on the child's height and weight.

Children 6 through 17 years old must be in a seatbelt.

Though not required, the DHSMV recommends children 12 years old and under to ride in the back seat of the vehicle when possible. This is due to safety concerns for air bag deployment, which can be dangerous for young children.

For more information on child safety seats and restraints, please visit the DHSMV guide to vehicle and child safety.

At our company, it is required that you notify us during your reservation if you plan to bring a pet with you. While we have a deep appreciation for animals, we also prioritize the well-being of our drivers and other passengers. It is important for us to be informed in advance as some individuals may have allergies to animal dander. If you fail to notify us, the driver has the right to reject the ride.

We are a Miami-based company offering luxury transportation to any city in Florida, as long as the journey begins or ends in South Florida.